Contact Us
We're here to help. Reach out to the right team for the fastest response.
General Support
Account questions, savings products, deposits and withdrawals.
support@exius.caUsually responds within 1 business day
Security Issues
Suspected fraud, unauthorised access, or security vulnerabilities.
support@exius.caPriority response within 4 hours
Press & Media
Interview requests, press releases, and media asset inquiries.
support@exius.caUsually responds within 1 business day
Compliance & Legal
Regulatory requests, legal notices, and compliance inquiries.
support@exius.caUsually responds within 2 business days
Write to us
For all inquiries, the fastest way to reach our team is via email. Include as much detail as possible — your account email, the nature of your request, and any relevant transaction IDs — so we can resolve your issue quickly.
Primary contact email
support@exius.caBefore you write
Many questions are already answered in our Help Center. Check there first — you may get an instant answer.
- How to deposit and withdraw
- How rates and compounding work
- Identity verification requirements
- Fixed vs flexible savings differences
- Account security best practices